PRIVACY POLICY
Wok&Go Privacy Policy
Wok&Go are committed to protecting your privacy.
The purpose of this privacy notice is to make you aware of how and why we will collect and use your personal information. We are required under the GDPR to notify you of the information contained in this privacy notice.
The Company is committed to being transparent about how it handles your personal information, to protecting the privacy and security of your personal information and to meeting its data protection obligations under the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018.
This policy should be read with the terms and conditions of use for our website at www.wokandgo.co.uk. Our privacy policy explains how we use the information we collect about you, what you can do if you would like to limit how we use that information, and how we safeguard your privacy. It also explains the choices you make about the way information is collected and used. When you use www.wokandgo.co.uk or supply personal information to us through or in connection with this website, you give your consent to our collection, use and disclosure of your personal information in accordance with this policy.
You can visit the website without disclosing any personally identifiable information about yourself.
Please note that some Wok&Go stores are franchises that are owned and operated by third parties, called franchisees. Each franchise is an independent business and is responsible for the operation of its own store and responsible for ensuring its own compliance with data protection and other laws. This notice does not apply to franchisees of Wok&Go, or to websites, social media, Wi-Fi, loyalty cards, mobile apps or recruitment operated by franchisees. Please refer to the privacy notices of such franchisees for information on how they collect, store, use and share personal information.
If you do not agree to anything set out in this Privacy Policy, you should not use the service and you should not provide us with any personal information.
Cookies
Cookies are text files place on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use on the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org. or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
For the purpose of the Data Protection Act (the “Act”), the Data Controller of our Services for both UK and Irish customers is Wok & Go Int’L Limited. Data Controller is just a legal term that means we have responsibilities in respect of your personal information under the Act. Our registered company number is 08357635.
We are registered with the UK Information Commissioner’s Office (Registration Number: ZB151657).
All information will be held and used in accordance with the Act. If you want to read more about the Act, you can do so here: ico.org.uk/your-data-matters/
The Information Wok&Go May Collect About You
When you visit our Service (in a restaurant, tablet, on a mobile device, or desktop) or download and use our App, you may provide us with information personal to you including for example your name, your address, your postcode, your email address, your mobile phone number and your date of birth, whether you are a student, and the other information outlined below (your “personal information”). You may provide additional personal information if you wish.
Job Applications
Candidate data you provide online or in person via application or interview will be collected for the purposes of:
considering you for suitable employment vacancies within Wok&Go
communicating with you at various stages of the recruitment and selection process
onboarding successful applicants including verifying your right to work
contacting present and/or previous employer or work experience provider for a reference
retaining the applications of unsuccessful applications. We will process the following personal information
measures and review processes to improve our recruitment process
resolve grievances and complaints involving you
monitor equality and diversity
comply with the law
We will process the following personal information:
Your name
Your address
Your telephone number
Your email address
Your occupation
Communications between you and us about this website or job application
Information regarding your “right to work” in the UK
Criminal convictions where necessary
Information you submit as part of any job application, including CV
Information you may voluntarily submit for equal opportunities
We envisage that we will hold information about unspent criminal convictions, only if it is appropriate given the nature of the role and where we are legally able to do so. We will use information about criminal convictions and offences in order to determine suitability for a role and to carry out our obligations to other employees and the general public.
We do not envisage that any employment decisions will be taken about you based solely on automated decision making, including profiling. However, we will notify you in writing if this position changes
The legal basis for collecting and processing your information is the pursuit of both legitimate interests for Wok&Go including maintaining a database of speculative or unsuccessful candidates as a talent pool, as well as your legitimate interests as a job seeker. We will not process your information you provided for any other purposes incompatible with those referred to in this policy.
Your information may be shared with recruitment agencies if you have applied via a recruitment agency, government agencies, regulatory bodies and law enforcement agencies where we are obliged to by law and our group companies.
Ways In Which You May Provide Information To Us:
by signing up for competitions or promotions
by registering for a Wok&Go Loyalty Card (instore, online or via an app) or by subscribing to receive email, SMS or Push communications from us. To become a registered Wok&Go Loyalty Card holder you must provide us with your name, address, postcode, email address and date of birth, but you may provide us with additional information if you choose to do so
by ordering a takeaway using our online ordering service or by using our App. When you place a takeaway order online we may collect information such as what items you’ve browsed, your favourite orders, if you’ve applied any dietary filters and if you have selected one of our restaurants as a favourite
by inputting your payment details – but only in order to complete a transaction
by registering to use our Delivery or in-restaurant Wi-Fi services
by allowing us to collect your physical geolocation through our App (if you have enabled Location Services and agreed to allow Wok&Go to send you Push messages)
by corresponding with our Customer Service team by email, in writing, on social media or telephone, in which case we may hold the content of your emails, letters or conversations together with your title, name, email address, the social media username that you’re using, telephone number and our responses
We also collect information about your device, including (where available) your IP address, operating system and browser type, the geographical location of your device, how you use our Service, and the date and length of your visit. This information is collected automatically. This information is aggregated and it does not identify you as an individual. We do this to help improve your experience on our Service.
How Wok&Go Will Use Your Personal Information
We use your personal information for the purposes of:
allowing you to register your Wok&Go Loyalty Card with us and to respond to any correspondence
contacting you with information about Wok & Go Int’L Limited ( Wok & Go, Ramen Company, Jack Burrito, Go Pho) products, services, news and special offers, if you’ve given your consent when you registered with us
making sure you get the best experience from our Service – depending on what computer or device that you’re using
notifying you about changes or updates to any of our Services
carrying out market research and product development
meeting legal, regulatory and compliance requirements
investigating any complaints
investigating any safety, health & safety, incidents, accidents or security incidents or breaches
if you’re using one of our Apps (and you have given us permission to do so by enabling this on your device), sending you ‘Push’ notifications containing information about our products and services and to provide you with information in the App
Personal Information We May Share With Others
We never sell or give your personal information away to anybody.
Where we share your personal information, we ensure that they have agreed to be bound by this Privacy Policy and will only use it for the purposes outlined in this Privacy Policy.
It’s possible that we, or one of our divisions, agencies or affiliates, could merge with, be sold to, or be acquired by a third party. In accordance with the conditions of this Privacy Policy, we may share your personal information with any successor company.
Third parties:
We may disclose personal information about you to other third parties to comply with applicable laws and regulations. We also have the right to disclose such personal information to third parties where there’s been a complaint concerning your use of our Service or where we believe that you haven’t complied with our Privacy Policy.
We may be required to share your information with third parties when investigating any safety, health & safety, incidents, accidents or security incidents or breaches.
We engage third party payment processors to process the payment of your online order. These third-party processors may store your payment card details, if you want them to, to speed up your transaction time. If you do not want to take advantage of this, please do not select this function.
We may also share personal information with third parties for marketing, advertising and strategic development purposes to help us understand customer trends and patterns and to make sure that Wok&Go is talking to you about the most relevant things. However, we will only send marketing to you where you have previously explicitly consented to receiving marketing materials from us (for example, when you enter a competition we’ll ask for your consent). If you don’t give your consent, it won’t prejudice your chances in any competitions.
Wok&Go Entities:
Wok & Go Int’L Limited.
We’ll share your “personal information” with people or departments within Wok&Go but only if they have a need to access it.
We may also share such details with auditors or legal professionals to obtain professional advice. If we do this, your statutory data protection rights will be preserved.
You should be aware that if we’re requested by the police, a regulatory or government authority in the investigation of suspected illegal activities to provide your personal information, then we are entitled do so.
What Security Measures We Have In Place To Protect Your “Personal Information”
The transmission of information via the internet is not completely secure. Although we take steps to protect your information, we can’t guarantee the security of your data transmitted to the Service; any transmission is at your own risk.
We believe to have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. We’ll continue to maintain and improve these security measures in line with legal and technological developments.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How and Where Wok&Go Store Your Personal Information
Access to your personal information is limited to those who have a need to manage it. This could include our employees of our group companies, service providers or agencies but your data will be protected in the same ways as outlined in this Privacy Policy. We’ll take all necessary and reasonable steps to ensure that any personal information is afforded under UK law including making sure that it is protected by appropriate technical, physical, electronic, and organisational procedures in place to keep that personal information and prevent the unauthorised or unlawful processing of your personal information, and accidental loss or destruction of, or damage to, your personal information. By submitting your personal information, you consent to this.
Where you’ve chosen a password, which allows you to access certain parts of our Service, you’re responsible for keeping this password confidential. We recommend that you don’t share your password with anyone else. We recommend that your password is unique to your Wok&Go account. We will not be liable for any unauthorised access or communications entered into using your name and password where it has been shared with your consent or if you haven’t taken adequate steps to prevent it on either a desktop computer or another device. If you access our Service using a public computer, we advise you not to store your password and to log out of any parts of our Service. If you’re using a mobile phone or tablet to use our Service, we advise that you have a suitable passcode.
Transferring personal information outside the European Economic Area
The Company will not transfer your personal information to countries outside the European Economic Area.
Links, advertisers, third party sponsors & ad-servers
Some of our Services contain links to other services provided by other data controllers that are not covered by this Privacy Policy and where information practices may be different from ours.
How Can I Find Out What Personal Information Wok&Go Holds About Me Or Update My Details?
The Act gives you the right to access your personal information that we hold. To protect your privacy and security, we’ll take reasonable steps to verify your identity before we carry out your request. We will not ordinarily charge a fee for access to your personal information but we are entitled to charge a reasonable fee for providing a copy of your personal information to you if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We try to respond to all legitimate requests within 30 working days. It may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You also have the right to ask us to update or amend any information that is wrong, ask us to stop sending you marketing information or even to ask us to delete any account you have set up and the associated personal information.
If you have any questions about what we do with your personal information, ask us to make any changes to your account or to make a complaint please write to us at Wok&Go Franchise UK Limited, Regus House, Herons Way, Chester Business Park, Chester CH4 9QR.
We hope we can answer any questions or resolve any problems but if you are still unhappy then you can contact the:
Information Commissioner’s Office via their web service www.ico.org.uk
How Long Wok&Go Will Keep Your Information For?
We won’t keep your personal information for longer than required by law or for our legitimate business purposes.
The Use Of Our Service By Under 16s
Our Services are not proposed for children and are therefore only to be used by anyone aged 14 or over and those under the age of 16 should have their parents or guardians’ consent. We encourage the supervision of children’s online activities. For example, parental control tools are available online to help provide a child-friendly online environment. These tools can also prevent children from disclosing their name, address, and other personal information online without parental permission. Your child’s privacy is important to us and we are committed to safeguarding children’s personal information collected online. Users of our Service may participate in many activities without providing any personal information. However, if you’d like to participate in certain interactive features on our Service, we’ll ask you to provide us with certain information, such as your email address and age. We will not send any marketing communications to anyone who has disclosed that they are aged under 16.
TRACK AND TRACE DATA SHARING
We may share personal information with public health officials during the COVID-19 pandemic to assist them with track and trace. If you visit our restaurant and dine in we will ask you to provide your name and phone number. Your data for track and trace will be held for 21 days. After 21 days your data will be disposed of to comply with GDRP legislation. Your data will also be handled with care and stored to comply with GDPR. We will not use track and trace customer data for marketing or any other purpose other than to assist health officials during the pandemic.
Changes to our Privacy Policy
We keep our privacy policy under regular review. This privacy policy was last updated on the 1st June 2024. From time to time we may revise it to reflect new company initiatives, and changes in the law.
Any changes to this policy will be posted on here so that you are always informed of the latest version. You should check this policy on occasion to ensure you are content with any changes.
How To Get In Touch With Us
If you have any questions or comments about this Privacy Policy please feel free to get in touch with us. You can write to us at:
Wok & Go Int’L Limited, Regus, Herons Way, Chester Business Park, Chester, CH4 9QR